Guarantee & Reparation As first owner, you have a lifelong guarantee on your new B.C.I. tattoo machine. Why „lifelong“? - The idea behind this is to keep the machines always „alive“ and not to let them get dusty in a dark corner of the studio. Every machine was handmade by myself, and this is why I always have a certain connection and a responsability towards the machine and its new owner. It also does not mean a big financial burden for Bavarian Custom Irons if from time to time some wearing parts have to be exchanged or if a machine develops a „life of its own“ and does not want to work the way it actually should. A satisfied customer is always our highest priority at B.C.I.! Repairs and service operations always come first and normally leave the factory again already the same day they reached us. No machine will stay here at B.C.I. longer than 48 hours. As Bavarian Custom Irons is a producer and not a reseller, we always have ALL parts of the machine ALWAYS on stock in big quantities. There are no delays because of missing spare parts. If you have a problem with your B.C.I. Tattoo Machine: 1. Call the hotline on 0049 (0)8092 861007 - Small problems can often be settled already on the phone. 2. Pack the machine well and safe, if possible in the original box. - Enclose a copy of the original invoice (no matter if you bought the machine from B.C.I. or from one of the resellers). 3. Send the tattoo machine to the following address: Bavarian Custom Irons, Bergstrasse 1c, 85567 Grafing, Germany. - Please send parcels only insured and recorded delivery! - B.C.I. does not accept any liability and will not give any refund in case a shipment gets lost. - Please enclose 6,90 € for the ensured return shipment. Information for „second owners“: If you have bought a second-hand machine from a colleague, of course I can also spruce it up again in case of damage or as service operation. However, the price for this will amount to 49,00 Euro net. But you will get your machine back into its original state. The processing is the same as mentioned above. This service is only for professional tattoo artists! You have my word that all the information mentioned above is 100 % true – I promise! Stefan Fischer |
